Privacy Policy

At Walkai Naturals protecting your privacy and safeguarding your personal information is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

1. Information We Collect

When you interact with our website, we may collect the following types of information:

a) Personal Information

Name
Email address
Phone number
Shipping and billing address
Payment details (processed securely through third-party payment providers like Razorpay)

b) Order & Transaction Information

Products purchased
Order history
Delivery preferences

c) Device & Usage Information

IP address
Browser type
Device information
Pages visited and interaction data

This information helps us improve your shopping experience and ensuring secure transactions.

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Send order updates and delivery notifications
Improve website functionality and user experience
Prevent fraud and maintain platform security

We do not sell your personal information to third parties.

3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Remember your preferences
Enable shopping cart functionality
Analyze site traffic and performance

You can disable cookies through your browser settings, but some features of the website may not function properly.

4. Sharing of Information

We may share limited information with trusted third parties only when necessary, such as:

Payment gateways for secure transactions
Delivery and logistics partners for order fulfillment
Website analytics providers to improve performance

These partners are required to maintain confidentiality and use your data only for the intended purpose.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure. Payment details are handled through secure third-party processors and are not stored directly on our servers.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.

7. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Walkai Naturals
Email: walkai.naturals@gmail.com
Phone: +91-8383079014

Last Updated: 09-02-2026

Disclaimer: Walkai Naturals products are intended to support general pet wellness and are not a substitute for professional veterinary advice.